Emergency Roadside Assistance (ERA)
Each service has a maximum of PhP4,000 (equivalent to up to 80 kms. towing distance) and up to PhP8,000 for vehicle extraction utilizing a crane (if required).
Any amount in excess of these limits will be for the account of the Ford owner.
In cases of vehicular accidents, there is no limit as to the number of availments, provided that the aforementioned amount per service is not exceeded.
With Ford, emergency assistance is just a call away, twenty-four hours a day, seven days a week.
Emergency vehicles will be dispatched to provide minor on-site repairs (those which are included in the basic services) and/or provide towing services to the nearest Ford dealership.
Our E.R.A. customer service assistants can also provide you with information on hospitals, transmittal of urgent messages, arrangement of alternative means of transportation, medical evacuation and other related services that can be of help to you during these times.
For new vehicle owner, You will be provided with a pre-numbered ERA card that entitles you to one (1) year of FREE coverage in the program.
For existing Ford vehicle owners that is less than ten years old from the date of purchased, you are automatically qualified in the program. You may download the Renewal form and bring to the nearest dealership for program activation.
Areas of coverage
A customer requiring assistance outside of the areas of coverage can still be serviced on a case-to-case basis. However, the customer will incur excess charges in this assistance.
Emergency Hotline Number